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Paid for premium still seeing adsFollow
I paid for a premium membership earlier this week and I still see ads on wowhead and hearthstone. I have lowered IE privacy cookie settings to accept all cookies, logged in and out, even submitted the private email attached to the membership page. I still see upgrade available, but when I click it and click to start membership process it takes me to my account and I was billed on my credit card... So what gives..
On Wowhead and Hearthhead, but not ZAM? I see that you do indeed have premium. K, standard troubleshooting first. I know you've done some of this, please indulge me.
First; you don't have a Hearthhead.com ID. You'll need to login/register on Hearthhead for the site to know that you're Premium (Yeah, I know, that's redundant, we're not to that one-login-to-rule-them-all phase yet).
Sidebar: The lowering browser security thing is only for Allakhazam.com sites, so that won't help you over there.
Second: Clear your cookies (at least for the sites in question) and your browser cache. Instructions for most browsers: https://kb.iu.edu/d/ahic or: http://www.wikihow.com/Clear-Your-Browser%27s-Cookies and http://www.wikihow.com/Clear-Your-Browser%27s-Cache
Third: Be sure you're logged in. You do have to log in to all the sites individually still (see the we're-not-there-yet) note above.
Run through that and see if it helps.
First; you don't have a Hearthhead.com ID. You'll need to login/register on Hearthhead for the site to know that you're Premium (Yeah, I know, that's redundant, we're not to that one-login-to-rule-them-all phase yet).
Sidebar: The lowering browser security thing is only for Allakhazam.com sites, so that won't help you over there.
Second: Clear your cookies (at least for the sites in question) and your browser cache. Instructions for most browsers: https://kb.iu.edu/d/ahic or: http://www.wikihow.com/Clear-Your-Browser%27s-Cookies and http://www.wikihow.com/Clear-Your-Browser%27s-Cache
Third: Be sure you're logged in. You do have to log in to all the sites individually still (see the we're-not-there-yet) note above.
Run through that and see if it helps.
[img]http://i12.photobucket.com/albums/a230/calthine/EmptyMind-2.jpg[/img]
Community Manager | QA Lead
ZAM: Support FAQ | Forum FAQ | Forum Rules
Cook Ten Rats
Community Manager | QA Lead
ZAM: Support FAQ | Forum FAQ | Forum Rules
Cook Ten Rats
If you're on Chrome or Internet Explorer, Ctrl-Shift-Del is the shortcut to the browser cleaning page where you can clear cookies and the cache.
Probably works on other browsers as well, but I don't have access to them at the moment.
Probably works on other browsers as well, but I don't have access to them at the moment.
Please "talk up" if your comprehension white-shifts. I will use simple-happy language-words to help you understand.
Mazra wrote:
If you're on Chrome or Internet Explorer, Ctrl-Shift-Del is the shortcut to the browser cleaning page where you can clear cookies and the cache.
Probably works on other browsers as well, but I don't have access to them at the moment.
Probably works on other browsers as well, but I don't have access to them at the moment.
Works on Firefox too. Nice shortcut since it works on the big named browsers.
Yther Ore.
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