Help With Premium :: EverQuest II

#1 Dec 29 2012 at 12:43 PM Rating: Decent

2 posts

Hello,

Hope this is okay to post here (Zam scares me).

Another Premium question i'm afraid. It might be due to the out of date card I used but according to Zam i'm flagged as premium but WoWHead says no (even with the nice refresh button).

Any way to investigate?

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#2 Dec 29 2012 at 1:34 PM Rating: Good

Poldaran

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Citizen's Arrest!

29,527 posts

Are we really that scary?

With it being the holidays, if you don't see a response from an admin before too long, you might consider sending Darqflame an email at accounts@zam.com. Might get a faster response that way.

____________________________

An awesome fan-cover wrote:

Our names won't be remembered
If we die like trampled flowers
I refuse to be forgotten
Written off as less than worthless

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#3 Dec 29 2012 at 3:26 PM Rating: Excellent

Kaolian

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Leet Haxör

29,919 posts

I do see you are premium flagged here for sure. the link to wowhead must be down. Try PMing Darqflame, she should be able to get you reconnected or point you in the right direction.

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Arch Duke Kaolian Drachensborn, lvl 95 Ranger, Unrest Server
Tech support forum | FAQ (Support) | Mobile Zam: http://m.zam.com (Premium only)
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#4 Dec 29 2012 at 3:45 PM Rating: Decent

__DEL__1624839803085

2 posts

First post on a new website asking them why something is broken? Normally that's scary to me!

I know I have emailed help@zam.com but I shall try Darqflame.

Thanks for the tips guys.

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#5 Dec 30 2012 at 2:53 AM Rating: Excellent

Kaolian

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Leet Haxör

29,919 posts

the billing question e-mail is actually accounts@allakhazam.com

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Arch Duke Kaolian Drachensborn, lvl 95 Ranger, Unrest Server
Tech support forum | FAQ (Support) | Mobile Zam: http://m.zam.com (Premium only)
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#6 Jan 01 2013 at 10:06 PM Rating: Excellent

Darqflame

Spankatorium Administratix

1oooo posts

Hey Tom,

Will send you an email and will see if we can get this taken care of. Sorry for late reply, besides having tons of people over, I was so sick, hope to fix your issue soon!

-- DF

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